TERMS AND CONDITIONS
These Terms & Conditions (“Terms”) govern the use of Hale Training Club (“HTC”, “we”, “us” or “our”). They apply to all members, guests, visitors, day-pass holders, personal trainers and anyone using our facilities.
By purchasing a membership or day pass, entering Hale Training Club or using its facilities, you agree to comply with these Terms and the gym rules set out below.
1. Membership and Membership Types
Membership entitlement: Membership entitles the registered member to use the facilities available under their membership during advertised opening hours, subject to these Terms.
Personal membership: Membership is personal and non-transferable. You must not share your membership or allow another person to use your membership or access credentials.
Member details and identification: You must provide accurate personal information when joining and keep your details up to date. HTC may request proof of identity at any time.
Membership options: HTC may offer Rolling Monthly Memberships, Fixed Term Memberships, Paid in Full Memberships, Corporate Memberships and Promotional Memberships. The specific terms applicable to each membership will be confirmed at the point of purchase.
2. Minimum Age
Minimum age: Members must be at least 16 years old.
Members under 18: Members aged 16 or 17 must provide written parental or guardian consent before joining. All members under 18 must comply with these Terms and all safety instructions.
3. Fees, Payments and Arrears
Payment method: Membership fees are collected by Standing Order, in accordance with the payment arrangements agreed at sign-up.
Payments remain due: Membership fees are payable regardless of attendance. Not using the gym does not remove the obligation to pay fees properly due.
Failed payments: Members are responsible for ensuring sufficient funds are available and payment details remain correct. A failed payment may incur an administration fee where the fee has been disclosed and is lawful.
Suspension for arrears: Repeated failed or overdue payments may result in membership or access being suspended. Outstanding balances must be settled before access is restored.
Debt recovery: Where payments remain unpaid, HTC may appoint a debt collection agency and seek to recover reasonable recovery costs, where lawful.
4. Membership Price Changes
Price reviews: HTC reserves the right to review membership prices from time to time.
Notice: Members will receive at least 30 days’ notice before a price increase takes effect.
5. Cooling-Off Rights
Online or distance purchases: Where applicable under UK consumer law, members purchasing online may cancel within the statutory cooling-off period.
Use during the cooling-off period: The original terms state that if gym facilities have already been used during this period, HTC will deduct a £20 day pass for each use. This provision should be checked by a UK solicitor to ensure it complies with applicable consumer law before publication.
6. Freezing and Cancelling Membership
Membership freezes: Membership freezes may be granted at the discretion of HTC management. A freeze may be considered for injury, medical reasons, pregnancy, extended travel or exceptional circumstances. Evidence may be requested.
Promotional memberships: A freeze does not automatically extend a promotional offer.
Rolling memberships: Rolling memberships may be cancelled by providing the required notice through HTC’s official cancellation process. The notice period begins when the cancellation request is received.
Correct cancellation process: Stopping a Standing Order does not constitute cancellation. Members remain liable for payments until cancellation has been correctly processed.
Fixed-term memberships: Fixed-term memberships cannot normally be cancelled early except where required by law or agreed by HTC.
7. Entry, Access and Opening Hours
Member access: Members must scan their face membership each visit. Access may only be used by the registered member.
Unauthorised entry: Tailgating or allowing another person into the gym is prohibited. Sharing access may result in immediate termination of membership, subject to applicable law.
Refusal of entry: HTC reserves the right to refuse entry where appropriate, including for safety, security or compliance reasons.
Opening hours and closures: Opening hours may change without notice. HTC may close all or part of the gym for maintenance, equipment installation, cleaning, events, emergency repairs or health and safety reasons.
Compensation for closures: A closure does not automatically entitle members to compensation, subject to any rights that cannot lawfully be excluded.
8. Health, Fitness and Exercise Risks
Fitness to exercise: Members confirm that they are medically fit to undertake exercise. Anyone with a medical condition or concern should seek appropriate medical advice before training.
Medical advice: HTC staff are not qualified to diagnose injuries or medical conditions.
Inherent risks: Exercise involves inherent risks, including slips, trips, falls, equipment failure, muscle strains, cardiac events and serious injury. Members acknowledge these risks when choosing to exercise.
Member responsibility: Members are responsible for their own actions, decisions and conduct while using HTC’s facilities. They must exercise responsibly and take reasonable care for their own safety and the safety of others.
9. Equipment Checks, Safe Use and Attention
Pre-use checks: Before each use, members must check equipment they intend to use, including treadmills, other cardio machines, resistance machines, free weights, cables and functional training equipment. Members should check that the equipment appears to be in a safe and suitable condition before beginning exercise.
Do not use unsafe equipment: Equipment that appears damaged, defective, unstable or unsafe must not be used. Members must report concerns, faults or defects to a member of the HTC team immediately.
Stop and report: Members must stop using equipment if a fault, unusual noise, instability or other potential hazard is noticed. Equipment suspected of being unsafe must not be used again until it has been checked and confirmed safe by an appropriate person.
Full attention and concentration: Members must give their full attention to the exercise they are performing and remain focused throughout their training. This is particularly important when using moving machinery such as treadmills and stair climbers.
Avoid distractions: Members must not use equipment in a distracted, reckless or unsafe manner. Mobile phone use or other activities must not compromise attention, balance, coordination or the safe operation of equipment.
Instructions and correct use: Members must follow displayed instructions, safety warnings, operating procedures and staff directions. Equipment must only be used for its intended purpose. Members who are unsure how to use a machine safely must ask a member of staff for assistance.
Safe lifting: Members must use safety clips or collars where appropriate, load and unload weights safely, avoid dropping weights unnecessarily and remain aware of other people training nearby.
No tampering or repairs: Members must not climb on equipment, modify equipment, remove attachments, move large machines, tamper with safety mechanisms or attempt repairs. Only authorised staff may carry out repairs.
HTC equipment ownership: Equipment remains the property of HTC.
10. General Gym Rules
Weights and equipment: Re-rack all weights after use and return dumbbells to their correct location. Wipe down equipment after use using the cleaning stations provided.
Sharing equipment: Share equipment fairly during busy periods. Do not reserve equipment while training elsewhere.
Moving equipment: Do not leave treadmills or other moving equipment running when you are not using them. Stop the machine safely and turn it off after use.
Walkways and exits: Keep walkways clear and do not block emergency exits.
Respect and behaviour: Respect other members, staff, coaches and contractors. Abusive language, harassment, bullying, aggressive behaviour, threats, discrimination, racism, sexism and intimidation are not tolerated.
Disruptive conduct: Excessive shouting or other disruptive behaviour is not permitted.
Follow instructions: Members must follow staff instructions at all times and treat the gym as if it were their own.
Consequences: Failure to follow the gym rules may result in suspension or permanent removal from HTC, subject to applicable law and the circumstances.
11. Clothing and Footwear
Appropriate clothing: Appropriate gym clothing must be worn. Clothing must not be offensive or likely to damage equipment.
Footwear: Footwear must be clean and suitable for exercise. Bare feet are prohibited except in approved classes. Open-toed shoes and sandals are prohibited in training areas.
Refusal of entry: HTC reserves the right to refuse entry where clothing or footwear is inappropriate or unsafe.
12. Personal Hygiene
Hygiene: Members should maintain good personal hygiene. Sweat towels are encouraged.
Cleaning equipment: Members must wipe down equipment after use using the cleaning stations provided.
13. Personal Belongings and Lost Property
Personal belongings: Members are responsible for their personal belongings. Lockers are provided for convenience only and should be used for valuables.
Loss or damage: The original terms state that HTC accepts no responsibility for theft, loss or damage to personal belongings. Any exclusion of liability remains subject to applicable law.
Items left overnight: Items left overnight may be removed.
Lost property: Lost property is retained for a limited period. Unclaimed items may be donated or disposed of.
14. Mobile Phones, Photography and Recording
Phone use: Reasonable use of mobile phones is permitted, provided it does not compromise safe exercise or disrupt others.
Photography and filming: Photography and filming must not invade another member’s privacy, obstruct walkways or disrupt others.
Permission required: Commercial filming requires prior written permission. Photographers and videographers are not permitted without management permission.
Smart glasses: Meta glasses are not allowed at HTC.
Stop recording: HTC may request that recording stops at any time.
15. Music
Headphones: Personal headphones may be used.
Speakers: Portable speakers are prohibited.
16. Food, Drink, Alcohol and Drugs
Water and containers: Water bottles are encouraged. Glass containers are prohibited within training areas.
Alcohol and drugs: Alcohol and illegal drugs are strictly prohibited.
Intoxication: Members appearing intoxicated will be refused entry or may be asked to leave.
17. Smoking and Vaping
Indoor prohibition: Smoking and vaping are prohibited inside the building.
18. Personal Training and Coaching
Approved trainers: Only HTC-approved Personal Trainers may provide coaching within the facility.
Unauthorised services: Without written permission, members must not conduct paid coaching, deliver group sessions or advertise fitness services at HTC.
Consequences: Unauthorised coaching may result in immediate termination of membership, subject to applicable law and the circumstances.
19. Guests and Day Passes
Registration: Guests must register before entering.
Day passes: Day passes are non-refundable once used, subject to any rights that cannot lawfully be excluded.
Guest compliance: Guests must comply with these Terms and the gym rules.
20. CCTV and Data Protection
CCTV purposes: CCTV operates throughout the premises for crime prevention, safety, security and incident investigation.
Facial recognition: The original terms state that CCTV may use facial recognition software. Before publication, HTC should ensure its use, notices, lawful basis, retention and privacy documentation comply with applicable data protection law.
Personal information: Personal information is processed in accordance with HTC’s Privacy Policy and applicable UK data protection legislation. Member information will be used for legitimate business purposes.
21. Damage to Property
Member-caused damage: Members are liable for damage caused through negligence or intentional misuse.
Recovery of costs: HTC reserves the right to recover reasonable repair or replacement costs where a member is responsible for the damage, subject to applicable law.
22. Suspension and Termination
Reasons for suspension or termination: HTC may suspend or terminate membership where a member breaches these Terms, fails to pay membership fees, damages property, shares membership access, behaves aggressively, commits criminal acts or places themselves or others at risk.
Management discretion: The original terms also provide for action for any reason management considers necessary. This has been reframed as a general right to take reasonable and proportionate action where necessary to protect safety, security, members, staff, property or the proper operation of the club.
Immediate action: Depending on the seriousness of the circumstances, HTC may suspend access immediately while an incident is reviewed. Termination and any refund will be handled in accordance with the membership terms and applicable law.
23. Liability and Member Responsibility
Member actions: Members are responsible for their own actions, decisions and conduct while using HTC’s facilities. Members must use equipment correctly, check it for visible signs of damage or defects before use, remain attentive and follow safety instructions.
Member-caused incidents: To the fullest extent permitted by law, HTC accepts no liability for injury, loss or damage to the extent it arises from a member’s failure to follow these Terms, misuse of equipment, failure to follow safety instructions, reckless or negligent conduct, or failure to take reasonable care for their own safety.
Other losses: To the fullest extent permitted by law, HTC shall not be liable for loss of earnings, indirect loss, loss of opportunity, damage to personal belongings, temporary equipment unavailability or temporary closure due to maintenance or unforeseen circumstances.
Legal limits: Nothing in these Terms excludes or restricts any liability that cannot lawfully be excluded or restricted, including liability for death or personal injury caused by negligence.
24. Emergency Situations
Follow emergency instructions: Members must immediately follow staff instructions during fire alarms, medical emergencies, building evacuations and security incidents.
Failure to comply: Failure to follow emergency instructions may result in membership suspension or termination.
25. Changes to These Terms
Amendments: HTC reserves the right to amend these Terms from time to time.
Availability: The latest version will be made available on the HTC website and at reception.
Notice and acceptance: Where required by law, HTC will provide notice of changes. Continued use of the gym does not override any legal notice or consent requirements.
26. Governing Law
Applicable law: These Terms are governed by the laws of England and Wales. Any disputes are subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.
27. Member Acknowledgement
Agreement: By joining Hale Training Club, purchasing a day pass, entering the premises or using the facilities, you confirm that you have read, understood and agree to comply with these Terms.
Safety acknowledgement: You acknowledge that exercise carries inherent risks and agree to take reasonable care for your own safety, check equipment before use, give exercise your full attention, use equipment only as intended, follow instructions and report hazards promptly.
No blanket exclusion: Nothing in this acknowledgement removes HTC’s own legal duties or excludes liability that cannot lawfully be excluded.
Quick Gym Rules
Re-rack all weights and return dumbbells to the correct location.
Wipe down equipment after use.
Share equipment fairly and do not reserve equipment while training elsewhere.
Use safety clips or collars where appropriate; avoid dropping weights unnecessarily.
Check equipment before use and do not use anything that appears damaged or unsafe.
Give your full attention to exercise, particularly when using treadmills and other moving machinery.
Stop and turn off treadmills and other moving equipment after use; never leave them running unattended.
Keep walkways clear and do not block emergency exits.
Wear clean gym clothing and suitable footwear.
Respect other members, staff, coaches and contractors.
No abusive language, harassment, bullying, discrimination, threats or disruptive behaviour.
No unauthorised photography, videography, commercial filming or Meta glasses.
Report hazards, faults, damage and incidents promptly.
Follow staff instructions and emergency procedures at all times.